Yes, five stars customer service. I just received my doll, and I must say this doll is a work of art, just as advertised in pictures quality is there, Height and weight as well, hands down top notch. I highly, highly recommend this doll its beautiful, if you’re looking don’t Hesitate this is a Genuine quality product. This doll is easy to move around and handle. Can actually do more positions and not get tired so easily. I also like the breasts!